About

Independence Medical Group

QUALITY CARE. QUALITY PRODUCTS.

A family-owned Australian healthcare supplier focused on practical medical, rehabilitation and independence solutions, supported by decades of hands-on healthcare and equipment experience.

The IMG story

At IMG, people are at the centre of the mission. The team combines compassion, practical expertise and dependable service to help clients, families and healthcare professionals achieve better outcomes.

A vision for better care

IMG is built around quality, care and strong community partnerships. The business responds to changing needs across every stage of life while working closely with healthcare providers.

A team of talents

Healthcare specialists, equipment experts and support staff bring different skills to one shared goal: helping Australians achieve safer, healthier and more independent lives. Continuous learning keeps the team current with equipment, healthcare practice and patient safety.

Empowering our clients

IMG works closely with individuals and organisations to understand their goals, explain available options and provide the guidance, education and resources needed to make informed decisions.

Building lasting relationships

Trust and transparency shape the relationships IMG builds with clients, families and clinical partners. The goal is ongoing support that extends well beyond a single purchase or appointment.

Care built around people

IMG combines product knowledge, clinical insight and responsive support to help customers find solutions that improve comfort, safety and independence.

Talk to the IMG team

Clinical expertise

IMG’s Registered and Enrolled Nurses provide practical clinical advice and contribute to multidisciplinary care. Support includes:

Wound care and product guidance — helping identify appropriate treatment and product options.
Client advocacy — working with allied health teams so interventions align with individual needs.
Equipment education and support — guidance for mobility aids, pressure care, hoists and other assistive equipment.
Falls prevention and home safety — practical recommendations that help reduce risk and improve confidence at home.
Emotional and social support — reassurance and guidance while clients navigate complex care needs.

Meet The Team

A close-knit team combining leadership, operations, sales and technical service.

Ian

Service Technician

Alton

Service Technician

Lincoln

Sales

Angela

Accounts Manager

Paul

Director

Our Values

Team first

Strong teams support better care. IMG values humility, community focus and people who are ready to help one another.

Internal drive

The team brings energy and purpose to its work, with a genuine commitment to helping customers and care partners.

Reach for greatness

IMG looks for better ways to solve problems and is willing to explore new ideas when they can improve outcomes.

No excuses

People take ownership, follow through and focus on practical ways forward when challenges arise.

Be teachable

Curiosity and continuous learning help the team develop new skills and stay responsive to changing healthcare needs.

Support each other

Achievements are shared and colleagues make time to recognise, encourage and support one another.

IMG Story

An Australian-owned family business

Independence Medical Group was established in 2020. Paul and Angela bring more than three decades of healthcare and equipment experience, while IMG sources medical and rehabilitation products from trusted local and international suppliers.

The focus is on dependable, customer-centred solutions that support safer care, greater independence and peace of mind. From initial advice through to ongoing support, the team helps customers identify solutions that suit their individual needs.

Medical equipment distribution warehouse

Delivering Wellness — One Day at a Time

IMG promotes sustainable wellbeing through small, consistent choices. The focus is steady progress that builds health, resilience and balance over time rather than relying on quick fixes.

Find Your Solution

Every health challenge is personal. IMG takes time to understand what matters to each client, then matches technology, advice and support to their goals from the first conversation through setup and beyond.

Why Choose IMG?

IMG supplies medical equipment, consumables and lifestyle aids selected for reliability, usability and compliance. The team can also assist with product guidance, installation, training, servicing and ongoing maintenance.

Respect, inclusion and lived experience

Acknowledgement of Country

IMG acknowledges the Traditional Custodians of lands throughout Australia and pays respect to Elders past and present, recognising their continuing connection to land, sea and community.

Diversity

IMG aims to provide health services without discrimination and welcomes people of different backgrounds, identities, beliefs, lifestyles and life experiences.

Lived Experience

IMG recognises the contribution of people with lived and living experience of mental ill-health and suicide, together with the families, friends and carers who support them.

Need Help?

Visit Customer Support, call 07 3543 4970 or email info@imgau.com.au and the IMG team will help you find the right next step.

Customer Support

Call 07 3543 4970

Email IMG