Terms & Conditions

These Terms & Conditions apply to the use of the Independence Medical Group (IMG) website and the purchase of products and services from IMG.

Warranty

Manufacturer warranties apply to products where provided and are subject to the manufacturer’s applicable warranty conditions, including appropriate maintenance and use in accordance with product instructions.

Damage resulting from abuse, misuse, accident or use contrary to product instructions may not be covered by a manufacturer’s warranty.

Any manufacturer’s or other voluntary warranty is provided in addition to, and does not exclude, the rights and remedies available under the Australian Consumer Law.

GST & Pricing

GST applies to products unless the product is GST-free under applicable Australian taxation legislation.

Prices are subject to change without notice.

While IMG makes every reasonable effort to ensure pricing and product information is accurate, errors may occasionally occur. IMG reserves the right to correct errors and, where permitted by law, amend or cancel an affected order.

Payment & Accounts

Outstanding amounts owed to IMG may result in further orders or shipments being withheld until payment is received.

IMG reserves the right to charge interest of 5% per month on overdue trading accounts.

Full prepayment may be required for customised or specially ordered products.

Ownership of goods remains with IMG until the applicable invoice has been paid in full.

Quotations

Unless otherwise stated, written quotations issued by IMG are valid for 30 days from the date of issue.

Order Cancellation

If you need to cancel an order that has not yet been processed, please contact IMG Customer Support as soon as possible.

Once an order has been processed or dispatched, the Shipping & Returns Policy will apply.

Product Information

Information provided on this website is intended as general information. Product specifications, colours, designs and other details may change as manufacturers update or improve their products.

Customers are responsible for ensuring that a product, service or information is suitable for their particular requirements. Where professional or clinical advice is appropriate, customers should obtain that advice before selecting equipment.

Website Information

IMG makes reasonable efforts to provide accurate and current information but does not warrant that all website information will always be complete or free from error.

IMG may update or change website content without notice.

Intellectual Property

The design, layout, graphics and other website content owned or licensed by IMG must not be reproduced without appropriate permission, except where permitted by law.

Third-Party Websites

This website may contain links to third-party websites for convenience or additional information. IMG is not responsible for the content, availability or practices of those external websites.

Shipping & Returns

Delivery charges, returns, exchanges and return procedures are covered by our Shipping & Returns Policy.

Payment Methods

Available payment methods may include:

• Credit or debit card.
• PayPal.
• Direct or offline payment methods where offered.

Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Governing Law

These Terms & Conditions and the use of this website are governed by the laws applicable in Queensland, Australia.