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NDIS with IMG

Independence Medical Group is a registered NDIS provider and can assist participants, nominees and plan managers with the purchase of eligible assistive technology and equipment.

If you are purchasing through the IMG website using NDIS funding, you can create an account, select the products you require and submit your order using our NDIS – Pay Later checkout option.

No payment is taken when the order is submitted. Once we receive your order, an IMG team member will contact you to confirm your NDIS funding arrangement and organise the appropriate invoicing or payment process.

How to Purchase Using NDIS Funding

  • Create or log in to your IMG website account.
  • Add the products you require to your shopping cart.
  • Proceed to checkout and enter your contact and delivery details.
  • Select NDIS – Pay Later as your payment method.
  • Submit your order. No payment will be taken at checkout.
  • An IMG team member will contact you to confirm your NDIS funding and payment arrangements before the order is processed.

Your NDIS Funding Arrangement

How your order is invoiced will depend on the way your NDIS funding is managed.
Self-Managed
If you self-manage your NDIS funding, IMG will issue an invoice to you for payment.
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Plan Managed
If your funding is managed by a registered Plan Management Provider, IMG will obtain the required plan manager details and arrange for the invoice to be sent to that provider.
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NDIA Managed
If your funding is NDIA managed, IMG will confirm the applicable funding details with you and arrange payment through the appropriate NDIS process.
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Nominee Managed
If a nominee manages your funding, IMG will confirm the nominee’s details and issue the invoice to the nominated person.

Self Managed

You are self-managed if:
  • You have funds already accessible.
  • You are reimbursed for purchases made.
If you are a self-managed NDIS participant, you can purchase from IMG.
Simply register an account using the link below, complete the form and start shopping with IMG. You may be eligible for discounted NDIS pricing on certain IMG-branded products at the checkout.
Payment will be taken from you via credit card at checkout.

Ready to Get Started?

Create an IMG account to shop online, keep track of your orders and submit purchases using NDIS funding.
Create an Account Browse Products

Plan Managed

You are plan managed if:
  • Your plan manager or support coordinator processes the invoice for payment, and once paid, the goods are dispatched.
Please note: Plan Managed and NDIA managed are two separate funding schemes. If you are unsure which you fall under, please contact us on 07 3543-4970 before registering.
If you are plan managed, you can use our online shop to generate an invoice that you can then pass on to your plan manager.
Simply register an account using the link below, complete the form and start shopping. You may be eligible for discounted NDIS pricing on IMG-branded products at the checkout.
Once you checkout, your order will be pending until payment has been received. Your invoice will be sent to you via email; please allow 2–3 minutes. If you have provided your Plan Manager’s email address, the invoice will be emailed directly to your Plan Manager.

Ready to Get Started?

Create an IMG account to shop online, keep track of your orders and submit purchases using NDIS funding.
Create an Account Browse Products

NDIA (Agency) Managed

You are Agency Managed if:
  • All your orders are done through the NDIS portal or My NDIS Provider Portal (PACE).
  • You will need to agree to a service agreement during checkout.
If you are Agency Managed, you can use our online shop to generate an order that we will then use to submit your claim to the portal.
Simply register an account using the link below, complete the form and start shopping. You may be eligible for discounted NDIS pricing on IMG-branded products at the checkout.
Once you checkout, your order will be pending until payment has been submitted and approved via the NDIA portal.

Ready to Get Started?

Create an IMG account to shop online, keep track of your orders and submit purchases using NDIS funding.
Create an Account Browse Products

PACE and MyProvider

Please note we are aware of the current transition process for some participants being moved to PACE on their new plan. Before placing your order, you are required to ensure that you have added IMG as an endorsed MyProvider.

Your order cannot be processed until this has occurred. Once successful (you can keep an eye on this via your portal login or contact the NDIS for confirmation), please generate your invoice, and we will submit it via the NDIS provider portal.

Trading name: Independence Medical Group
Organisation ID: 4050164641

Once we successfully submit your claim, your goods will be shipped from our warehouse. Please allow up to 2 business days to process these claims once confirmed.

NDIS Participant Service Agreement

IMG may require an NDIS Program Description and Participant Service Agreement to be completed as part of establishing your funding and payment arrangements.

The agreement records information such as the participant’s funding arrangement, nominee or plan manager details where applicable, and the agreed supports and services.

NDIS Participant Service Agreement

If you are unsure whether the agreement is required for your purchase, submit your order using the NDIS – Pay Later option and our team will guide you through the next steps.

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