Privacy Policy

Independence Medical Group (IMG) respects your privacy and is committed to appropriately managing the personal information we collect.

Collection of Personal Information

The amount and type of personal information IMG collects depends on how you interact with us. We may collect information when you:

• Create or use an online account.
• Purchase or enquire about products or services.
• Request an equipment trial, quote, hire or service.
• Subscribe to communications or mailing lists.
• Complete a form, application, product registration or warranty request.
• Contact us by telephone, email, website form or other means.
• Enter a promotion or competition.

Personal information may include your name, address, email address, telephone number, business details, ABN or ACN, transaction information and other details reasonably required to provide our products or services.

Health & Sensitive Information

Where relevant to an equipment trial, assessment, funded service or other healthcare-related service, IMG may receive health-related or other sensitive information provided by you, your clinician, representative or another authorised person. IMG will handle this information only where reasonably required and in accordance with applicable privacy requirements.

How We Use Personal Information

IMG may use personal information to:

• Provide products, services and customer support.
• Process and fulfil orders.
• Manage customer accounts and enquiries.
• Arrange deliveries, trials, repairs or other services.
• Communicate service-related information.
• Send marketing communications where permitted.
• Improve our products, services and website.
• Meet legal, regulatory and administrative requirements.

Website Data & Cookies

When you use our website, certain technical information may be collected, including information about your browser, device, pages visited and interactions with the website.

Cookies and similar technologies may be used to provide website functionality, maintain shopping-cart or account sessions, understand website usage and improve the online experience.

You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

Online Store & Payment Security

The IMG website operates using WordPress and WooCommerce. Payment transactions may be processed by third-party payment providers.

Where payment information is processed directly by a third-party payment gateway, that provider handles the payment information in accordance with its own security and privacy requirements.

Email Marketing

IMG may send marketing communications to customers or other people who have consented to receive them or where otherwise permitted by law.

You may unsubscribe from marketing emails using the unsubscribe link contained in the email or by contacting IMG.

Storage & Security

IMG takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically within IMG’s website, business systems and approved third-party service providers.

Third-Party Service Providers

IMG may use third-party providers to assist with website hosting, e-commerce, payments, accounting, communications, freight, analytics and other business services. Personal information may be provided to these organisations where reasonably necessary for them to provide those services.

Overseas Processing

Some third-party technology or service providers used by IMG may store or process information outside Australia. Where applicable, IMG will manage overseas disclosures in accordance with its obligations under Australian privacy law.

Access & Correction

You may request access to personal information IMG holds about you or ask for inaccurate information to be corrected.

Privacy Enquiries & Complaints

If you have a privacy enquiry, would like to access or correct your information, or wish to make a privacy complaint, please contact IMG:

Email: admin@imgau.com.au
Phone: 07 3543 4970

IMG will review privacy complaints and respond within a reasonable period.

Changes to this Privacy Policy

IMG may update this Privacy Policy when its information-handling practices, technology or legal obligations change. The current version will be published on this website.